Support
Write to a person.
Carriel is made and sold by LonelyDuck Software. Write to us and a person reads it and answers, in English or Korean.
support@lonelyduck.io
A question about a purchase, your license or a refund is also answered on LonelyDuck’s support page, where Find My License sends your license again. A refund within 30 days is yours for the asking, whatever the reason.
What to include
- Your Mac and macOS version.
Apple menu › About This Mac.
- Carriel’s version.
In the window, Carriel › About Carriel.
- What you did, and what Carriel said.
The words on screen, as they were. A screenshot helps, as long as no value shows in it.
- Never a key, a password or a code.
Nothing from your pouch, ever. We don’t need one to help, and we’ll ask you to change any we receive.
Look here first
- ⌃⌥⌘V does nothingAnother app may hold the keyboard, or the shortcut.
- A thing hasn’t reached my other MaciCloud, iCloud Keychain, and how to tell.
- I forgot my pouch passwordAnother Mac, or your recovery key.
- Touch ID doesn’t appearYour Watch or your password answer instead.
- Your license, or a refundFinding it again, your Macs, and refunds from LonelyDuck.
- Carriel won’t open after downloadingApplications, the first-open dialog, and an Intel Mac.
- An update didn’t installWhat Carriel checks, and how to put the newest one in place.
A security problem? See how to report it.